A deposit of £25 is required when booking an appointment. This is due to a small number of people that have failed to turn up for their appointment or arrived so late that they have missed their appointment.

Please be advised of the following:

• Your booking is not confirmed until we have received your deposit. 
• The outstanding amount due for your appointment will be due on the day of your appointment, before you have your scan.
• If you cancel or move your appointment 1 working days or less prior to your appointment you will lose your deposit. (Saturday is a working day) This means we require notice at least 2 working days prior to the date of your appointment.
• If you cancel or move your appointment 2 working days or more prior to your appointment, you will not lose your deposit.
• If you do not turn up for your appointment you will lose your deposit and a further deposit will be required if you wish to re-book.
• Please arrive 10 minutes before your appointment so that you are relaxed and ready to go through for your scan on time. If you are a little late we will do our best to fit your scan into the remaining time available so as not to upset customers booked in after you.
• If you are so late that you miss your appointment you will lose your deposit.
• If you miss your appointment and you would like to re-book another appointment, a further deposit will be required to confirm the new booking.
• If you are late or do not turn up for your 2nd, free, appointment you will not be entitled to any further free appointments.
• For 4D scans; if your baby is not in a suitable position and we are unable to obtain any images we will offer you 1 further appointment free of charge (not including Early Pregnancy appointments).
• If you book a 4D package and would like us to confirm the sex of the baby and we are not able to tell you during your first appointment we will offer you one further Gender scan free of charge (not including Early Pregnancy appointments).
• We operate to the current internationally agreed safety standards issued by the British Medical Ultrasound Society (BMUS). In particular, the guidelines for thermal and mechanical indices and exposure times for obstetric ultrasound applications must be complied with and the ALARA (As Low As Reasonably Achievable) principle is applied throughout. This means we will not continue to scan if we have obtained satisfactory images of the baby so appointment times will vary from person to person.
• Stated appointment durations are guidelines only, this allows us to devote plenty of time to obtain great photographs of your baby. If however your baby is being very co-operative then your appointment may be completed early if we have good quality photographs and DVD video. Similarly If your baby is being shy or is in an inaccessible position we will not necessarily use the full appointment duration.